|Water utilities are facing an increasing number of challenges, ranging from cyber-security threats to changing environmental regulations. The Delaware Rural Water Association (DRWA) recently held its 27th Annual Technical Conference & Exhibition in support of its mission to help small utilities cope with their unique issues.
State Rep. Danny Short, a former mayor of Seaford, lead a group discussion regarding how utilities communicate with their customers when there's a crisis or when service is going to be interrupted. Rep. Short said water utilities are unique because of basic nature of their service. "The first thing most people do in the morning is turn on the tap," he said. "It's vital that when they do, potable water pours out."